Administrator

Role: Customer Administrator

Contract: Permanent

Salary: £27,000

Location: Earlswood B94

Hours: Monday to Friday 9am – 5pm (37.5 hour working week)

Benefits: Free parking and 28 days holiday including Bank Holiday

We are working on behalf of a successful and well-established family-run business who are seeking to recruit a confident and organised Administrator to join their friendly team.

This is a varied role combining sales administration, accounts support and general office administration within a busy and growing business. The successful candidate will play an integral role in supporting the day-to-day operations of the office and ensuring a smooth customer journey from quotation through to payment.

Due to the office location in Earlswood, candidates must hold a full UK driving licence and have access to their own vehicle.

This is an excellent opportunity to join a successful family-run business with a long-standing workforce and exceptional employee retention. With a team of 13 employees, the company prides itself on creating a supportive working environment where staff are valued and encouraged to contribute to the long-term success of the business.

Key Responsibilities;

• As an Administrator, you will be responsible for providing administrative support across the business including call handling, inbox management, order processing and invoicing
• Produce and crosscheck sales quotations ahead of emailing customers
• Process delivery notes and sales invoices accurately
• Manage a busy central inbox, responding to customer enquiries and allocating workload where appropriate
• Maintain accurate customer records using the company CRM system
• Cross-check customer orders and internal systems to ensure accuracy
• Build positive relationships with customers and provide a high standard of service

• Accurately input and allocate customer payments
• Raise purchase orders and process goods received
• Update and maintain purchase invoices and prepare supplier invoices for payment
• Reconcile supplier statements and resolve discrepancies

• Obtain quotations from suppliers as required
• Provide general administrative support across the business as required such as handling post, filing and document management

Skills and Experience Required:

• Previous experience within a Sales Administrator, Accounts Administrator or Administrator essential
• Excellent attention to detail and accuracy
• Confident communication skills, both written and verbal
• Comfortable managing multiple priorities within a busy office environment
• Positive and proactive approach to work
• Strong team player with a willingness to support colleagues
• Confident, engaging personality with a can-do attitude

The office is situated on a secure mezzanine level above the workshop and warehouse operations. As part of a thriving manufacturing environment, you will regularly be around operational activity including deliveries, forklift trucks and production processes. This role would suit someone who enjoys being at the heart of a business rather than in a traditional corporate office setting.

If you have the relevant skills and experience and are seeking a varied Administrator role within a successful and supportive business, then please apply today!