Client Services Assistant

Client Services Assistant

Byfleet
£29,741.40

Are you an organised and customer-focused professional who enjoys building relationships and delivering exceptional service? We're looking for a proactive Client Services Assistant to join a busy and supportive team in Byfleet.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in providing outstanding support. Working Monday to Friday, this role also includes occasional Saturday morning home working on a rota basis once training has been completed.

The Role

As a Client Services Assistant, you'll play a key role in ensuring clients receive a first-class experience. You'll be the go-to person for enquiries, provide administrative support, and help keep day-to-day operations running smoothly.

Key Responsibilities:

• Acting as a primary point of contact for clients, delivering professional and friendly support.
• Responding to enquiries and resolving issues efficiently and effectively.
• Maintaining accurate records and updating internal systems.
• Supporting a range of administrative tasks, including correspondence and document preparation.
• Communicating confidently and professionally via telephone and email.
• Working closely with colleagues to ensure a seamless client experience.
• Identifying opportunities to improve processes and enhance service delivery.

About You:

• An excellent communicator with strong interpersonal skills.
• Highly organised and able to manage multiple priorities effectively.
• Detail-oriented with a high level of accuracy.
• Confident using computer systems and Microsoft Office applications.
• Positive, proactive, and solutions-focused.
• Comfortable working independently as well as part of a team.
• Experienced in customer service or administration (preferred but not essential).

What's On Offer:

• Full training and ongoing support.
• Company pension scheme.
• Free on-site parking.
• A friendly, collaborative, and supportive working environment.
• Opportunities for career development and progression.
• Occasional Saturday home working paid in addition to your basic salary.

If you're looking for a varied and rewarding role where you can make a real impact and develop your career, we'd love to hear from you.