Customer Contact Advisor
Pertemps Birmingham Industrial
Location: Birmingham (near NEC)
Type: Full-time, Temporary to Permenant
Pay: £13 per hour
We are recruiting on behalf of our client, who is looking for a confident and approachable communicator to join their team as a Customer Contact Advisor. This role is ideal for someone who thrives in a fast-paced environment and can stay calm under pressure.
Key Responsibilities
- Handle incoming calls from drivers and customers, arranging service, maintenance, and repairs for company fleet vehicles
- Assist drivers who have broken down, arranging prompt vehicle recovery (VOR / emergency breakdown support)
- Book services with suppliers and organise courtesy or rental vehicles
- Schedule additional services or maintenance as required
- Keep drivers and customers informed of progress, escalating concerns when needed
- Support the coordination and administration of fleet vehicle servicing and maintenance
Skills & Experience
- Contact centre experience is essential
- Must hold a valid driving licence and have access to their own vehicle due to the role’s location.
- Excellent communication and organisational skills
This is a full-time opportunity to gain experience in fleet operations, VOR, and emergency breakdown support with a well-established client.
If you are interested, please apply or get in touch with Gabriele Strazdauskaite on (phone number removed) or via email at (url removed)
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