Customer Service Administrator

As the German speaking Customer Service Administrator, you will process orders for bespoke furniture products whilst resolving B2B customer issues in German over the phone and email. The role is a 9month contract to cover a busy seasonal period and if performance is high, they will look to keep you on.

Client Details

The client is a high end Scandinavian manufacturer who service retail businesses across Europe. They have a highly supporting Customer Service team with excellent training and a multicultural office set up which services different regions.

Description

As the German speaking Customer Service Agent, you will:

• Manage customer enquiries via email and phone, ensuring prompt and professional responses.
• Process and track customer orders, ensuring accuracy and timely delivery.
• Maintain accurate records of customer interactions and transactions in the system.
• Coordinate with internal teams to resolve customer issues and ensure satisfaction.
• Prepare and distribute customer-related reports and documentation as required.
• Assist in the development and improvement of customer service processes and workflows.
• Support the team with general administrative tasks, including filing and data entry.
• Adhere to company policies and ensure compliance with industry standards.

Profile

A successful Customer Service Admin should have:

• Fluent German and English language skills
• Experience in Customer Service
• Be able to navigate different systems and solve complex customer issues
• Ideally have order processing experience

Job Offer

You will be paid £36,000 with company benefits and scope to become permanent.