Customer Service Membership Officer

Customer Service Membership Officer

Hybrid (2 office based days). Temping for 6 months. Paying £17.25 per hour. Working 35 hours per week

We are seeking a proactive and customer-focused Customer Service Membership Officer to join a friendly Relationship team. Acting as a key link between members, volunteers and internal departments. You will play an important role in delivering an outstanding membership experience, supporting member communities and ensuring members maximise the value of their membership.

Working at a leading London based Institute – with stunning West-End offices.

Key Responsibilities

• Serve as a central point of contact for members.
• Support activities that promote membership benefits.
• Encourage member engagement, improve retention and contribute to membership growth.
• Provide regular and effective communication with members.
• Work closely with teams across Membership Operations, Events, Professional Development, Marketing, Communications and Membership Acquisition to support end-to-end membership journeys and processes.
• Support volunteer leadership teams through recruitment, onboarding, planning, communications, event coordination, performance monitoring, reporting and attendance at meetings and events.
• Maintain accurate records, documentation and CRM data relating to member communities and volunteer activities.
• Assist with ad hoc projects and initiatives as required.

About You

You will be an enthusiastic and organised professional with a passion for customer service. You will thrive in a fast-paced environment and enjoy working collaboratively to deliver exceptional experiences for members and volunteers.