Customer Service & Office Administrator

CUSTOMER SERVICE & OFFICE ADMINISTRATOR, MANUFACTURING.

CIRCA £27-28K BASIC PLUS GREAT PENSION AND BENEFITS. Major European Company offering opportunities to progress and an exciting challenge...

The Company

Our client is a leading name in several fields of manufacturing, with a major European and UK presence spanning many operational plants. As part of the continued growth of the business they are presently seeking a Customer Service Adminstrator / Sales Administrator at one of their Manchester based sites.

The Role

The Customer Service & Office Administrator will be responsible for the effective and efficient administration of sales and purchase orders between the business and its customers and suppliers. They will process purchase orders for Procurement department and manage the process from supplier to.

Work extensively on Business ERP & CRM systems. Iscala, MS office including Excel, Word, Teams & Dynamics.

The role is part of a small office team and requires close collaboration with other business functions. It combines processing of orders with communication via phone and email to ensure the smooth running of customers requirements.

Essential duties and responsibilities

Primary Tasks

• Processing of sales orders
• Arranging UK & Export despatches, transport & paperwork via hauliers.
• Liaising with customers to arrange / rearrange delivery dates
• Raising of purchase orders
• Responsibility for chasing up purchase order deliveries
• Miscellaneous non-stock purchases
• Credit control of customers including following up on overdue payment.
• Customer Complaints processing.
• Administration & monitoring of department KPI’s as required
• Cover other office functions as needed
• Business administrative project work as required
• Responsibility for & upkeep of office administration procedures & Training matrix
• Training of other members of staff

Secondary or Cover roles

• Daily input of all payments, cheques, and Bacs receipts into cash book
• Daily posting of receipts to ledgers and nominal ledger items
• Daily bank reconciliation
• Reporting cash figures to group
• Following credit control procedures e.g. Dow Jones / credit checks
• Apply for Euler credit limits
• Chasing overdue sales ledger accounts
• Weekly reporting on uninsured risks

Skills and Experience Required

• GCSE’s or equivalent in Maths and English
• Over 3 years in a customer service or office adminstration environment (manufacturing preferred)
• Excellent English language skills
• Competent on Microsoft packages including Word and Excel 
• Confident, clear and polite telephone manner
• Strong organisational, numeracy and literacy skills
• Flexible approach and ability to work under pressure and meet deadlines
• Strong interpersonal skills including ability to build relationships

Is This You?

If you fit the bill as outlined above do not delay - apply here and we will be in touch to discuss the role and company in more detail.