Helpdesk Supervisor

Service Desk Supervisor - Building Services & Maintenance

Ongoing Temporary Role - Minimum 2 Months

📍 Location: Hemel Hempstead / Central London
🕒 Hours: Monday-Friday, 8am-5pm (40 hours per week)
💷 Hourly Rate: £15.50 - £17.30 per hour
📅 Contract: Ongoing temporary assignment (minimum 2 months)

A leading building services and maintenance provider is seeking an experienced Service Desk Supervisor to support the business on an ongoing temporary basis due to long-term sickness cover within the team.

This is a hands-on supervisory role managing the daily operations of a busy service desk supporting mechanical, electrical and HVAC maintenance contracts across London and the Home Counties.

Key Responsibilities

• Supervise daily service desk operations and coordinate engineer schedules
• Manage PPMs, reactive maintenance and subcontractor activities
• Oversee quotations, service reports, invoicing and CAFM updates
• Ensure all works are completed within SLA and compliance standards
• Liaise with customers, engineers and suppliers to ensure smooth service delivery
• Support operational efficiency, team productivity and customer satisfaction
• Monitor RAMS, compliance documentation and maintenance renewals
• Assist senior management with reporting and operational support

Requirements

• Previous experience within a Service Desk Supervisor, Helpdesk Supervisor or Facilities Coordination role
• Strong scheduling and coordination experience within FM/building services
• Experience managing engineers and subcontractors
• Strong organisational and communication skills
• Experience using CAFM systems
• Good working knowledge of Word, Excel and Outlook
• Positive, proactive attitude with the ability to work in a fast-paced environment

Ideal Backgrounds

Facilities Management, HVAC, Building Services, Mechanical & Electrical Maintenance, Engineering Coordination or Maintenance Helpdesk environments.

Immediate start available.