Hire Desk Manager

Crewe
£40,000 - £45,000 + Benefits

A well-established, privately owned Tool & Plant Hire business with over 50 years of success is looking to recruit an experienced Hire Desk Manager / Deputy Operations Manager.

This is a key position within a busy and successful operation. We're looking for someone with strong industry knowledge, leadership qualities, and the confidence to take ownership of day-to-day activities. The successful candidate will work closely with senior management and become an integral part of the business's future growth and success.

• Support the day-to-day running of a busy Tool & Plant Hire operation
• Manage customer enquiries via phone, email, and face-to-face
• Process hire orders, quotations, and contracts
• Coordinate equipment availability, deliveries, and collections
• Support and supervise depot staff where required
• Build and maintain strong customer relationships
• Resolve customer queries and operational issues
• Assist with planning, scheduling, and resource management
• Support senior management with depot operations
• Take ownership and make decisions in a fast-paced environment

• Previous experience within Tool Hire, Plant Hire, Equipment Hire, or Builders Merchants
• Experience as a Hire Controller, Hire Desk Manager, Depot Manager, Branch Manager, Assistant Manager, or Operations Manager
• Strong customer service and communication skills
• Ability to manage multiple priorities and work under pressure
• Commercial awareness and understanding of depot operations
• Strong organisational and problem-solving skills
• Ability to work independently and take responsibility
• Hands-on, proactive approach
• Experience supervising staff or managing operational workflows is advantageous

• £40,000 - £45,000 basic salary
• Long-term career opportunity
• High level of responsibility and autonomy
• Stable and successful independent business
• Supportive and collaborative team environment
• Company pension scheme
• Holiday entitlement
• Free on-site parking
• Ongoing training and development
• Opportunity to become a key member of the management team

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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