Locality Officer
Joshua Robert Recruitment
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Location: Thatcham, Berkshire
Contract Type: Temporary
Hours: 37 per week (Mon-Fri, 8:30am-5:00pm)
Pay Rate: £15.55 per hour
Start Date: 15 June 2026
End Date: 10 September 2026
About the role
We are seeking a proactive and customer-focused Locality Officer (Housing) to deliver a high-quality housing management service across a mixed-tenure locality.
You will play a key role in supporting safe and sustainable neighbourhoods, working directly with residents and partner agencies to resolve housing issues and improve community outcomes.
This is a varied role requiring strong communication, problem-solving skills, and a commitment to delivering excellent customer service.
Key responsibilities
- Manage a complex housing caseload and deliver timely, effective case resolutions
- Deal with housing management issues including ASB, tenancy breaches, fraud, safeguarding, and neighbourhood concerns
- Carry out estate inspections and support improvements to local housing environments
- Ensure compliance with housing legislation, policies, and landlord responsibilities
- Work proactively on health & safety and compliance matters
- Build strong relationships with residents, stakeholders, and partner agencies
- Contribute to improving customer satisfaction and service delivery
- Experience in housing management or a similar customer-facing housing role
- Strong case management and problem-solving ability
- Good understanding of housing issues and safeguarding (desirable)
- Excellent communication and interpersonal skills
- Ability to manage a busy workload and work independently
- Full UK driving licence and access to own vehicle (essential)
Email: (url removed)
Telephone: (phone number removed)
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