Operations Director

A fast-growing business in the safety and compliance sector is seeking an Operations Director to lead the day-to-day operations of the business and ensure the company’s continued growth. The Operations Director will have previous experience working in a similar role and have proven experience successfully growing a company. In addition, the Ops Director will have worked in a related sector such as facilities management, cleaning, building services or multi-site operations, as well as have excellent relationship-building, organisation, problem-solving, analytical, managerial and leadership skills.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities

• Lead the day-to-day operation of the business
• Execute the company's growth strategy
• Support budgeting, forecasting and commercial decision-making
• Strengthen customer retention and long-term client relationships
• Ensure efficient planning, scheduling and service delivery
• Improve operational efficiency, productivity and profitability
• Manage operational KPIs and performance reporting
• Lead, develop and support operational managers, supervisors and field teams
• Build a culture of accountability, ownership and continuous improvement
• Establish clear roles, responsibilities and performance expectations
• Manage performance issues professionally and constructively
• Champion the company's values and customer-first approach
• Act as the operational second-in-command when required

Knowledge, skills and qualifications required:

• Previous experience in a similar operations-type role and level
• Commercially astute and financially literate
• Experienced in one or more sectors such as FM, building maintenance, multi-site ops, cleaning, H&S or relevant
• Have successful experience improving businesses turning over £1M+
• Have managed field-based teams, subcontractor networks and operational service delivery environments
• Is entrepreneurial, analytical, organised, pragmatic, solutions-focused and hands-on
• Able to adapt and work in a high-pressure environment
• Work well with others and have good relationship-building skills

Salary: £70,000 - £80,000

Benefits: bonus, share options, career progression