Operations Manager

Interaction Recruitment are currently supporting a global utilities and wiring distribution solutions company who are looking for a Operations Manager to joing their team on a full-time basis, starting immediately, on a PERMANENT basis.

Hours - 08:00 to 17:00 

Days - Monday to Friday

The Role

You’ll be responsible for ensuring value‑added activities run safely, efficiently, and to customer requirements. Leading a team of operatives, you’ll focus on service delivery, performance, and continuous improvement while maintaining strong customer relationships.

Key Responsibilities

• Manage daily operations across all Value Add workstreams
• Ensure orders are delivered on time, in full, and to quality standards
• Lead, coach, motivate and develop Team Leaders and operational teams
• Manage labour, workloads, resource and productivity
• Build and maintain strong relationships with key customers
• Drive health & safety, quality, and compliance standards
• Track KPIs and deliver performance improvements
• Support new business, change, and process improvements
• Act as the primary operational contact for key customers within the Value Add portfolio.
• Proactively manage service issues, escalations, and corrective actions.
• Ensure adherence to SOPs, customer SLAs, and contractual requirements.

What We’re Looking For

• Proven experience in an Operations or Department Manager role
• Background in warehousing, logistics, or value‑added services
• Strong leadership, communication and people management skills
• Customer‑focused, organised, and performance‑driven
• Confident working with KPIs and operational data
• Experience managing multiple customers or workstreams simultaneously.
• Continuous improvement experience (Lean methodologies desirable).

Quality, Compliance & Safety

• Ensure compliance with company policies, customer requirements, and regulatory standards.
• Maintain audit readiness (internal, customer, and external).
• Champion a strong health, safety, and quality culture within the department.
• Ensure accurate documentation, traceability, and stock control for Value Add processes.

To be considered for this role, click 'APPLY' and successful candidates will be contacted in due course.

INDSHF