Part Time Patient Coordinator - medical clinic! DBS required

Job Title: Part-Time Patient Coordinator - DBS required

Location: City of London
Hours: Part-Time (2 days a week)
Salary: £14.00 hourly rate

About the Role

We are seeking a compassionate, highly organised Patient Coordinator to join our leading fertility clinic on a part-time basis. This role is pivotal in ensuring patients receive a seamless, supportive experience throughout their fertility journey. You will act as a key point of contact for patients, coordinating appointments, providing administrative support, and delivering exceptional customer service in a sensitive healthcare environment.

Key Responsibilities

• Act as the first point of contact for patients via phone, email, and in person
• Coordinate and manage patient appointments, ensuring efficient clinic scheduling
• Guide patients through their treatment journey, providing clear information and support
• Maintain accurate and confidential patient records in line with GDPR and clinic policies
• Liaise with clinical teams (doctors, nurses, embryologists) to ensure smooth patient flow
• Handle patient enquiries with empathy, professionalism, and discretion
• Support billing, invoicing, and payment processes where required
• Assist with administrative tasks including document preparation and data entry
• Ensure high standards of patient care and service delivery are consistently maintained

Key Requirements

• Previous experience in a patient-facing or customer service role (healthcare experience desirable)
• Excellent organisational and administrative skills
• Strong communication skills, with the ability to handle sensitive situations empathetically
• High level of attention to detail and accuracy
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and patient management systems (or similar CRM systems)
• Flexible approach to working hours

Desirable Experience

• Experience within a fertility, healthcare, or clinical setting
• Knowledge of fertility treatments and patient pathways
• Experience handling confidential medical information

Compliance Requirements

• DBS documents (Disclosure and Barring Service) is required for this role

Personal Attributes

• Compassionate and patient-focused approach
• Professional, approachable, and calm under pressure
• Strong interpersonal skills
• Commitment to delivering an exceptional patient experience

What We Offer

• Opportunity to work in a leading, supportive fertility clinic
• Ongoing training and development
• Collaborative and caring team environment
• Competitive salary and benefits package (pro rata)

How to Apply:
If you're ready to make a meaningful impact as a Medical Receptionist, we want to hear from you! Apply now to start your journey with us and help make a difference in the lives of our patients. 🌈 Please also email your CV to (url removed)

We look forward to welcoming you to our team!

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