Resource Planning & Scheduling Analyst

Resource Planning & Scheduling Analyst

Derbyshire| Full time Onsite (Mon – Fri) | £32,000–£36,000 + Package

Are you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans? If so, this is a first-class opportunity to join an established Resource Planning team.

The role is fully onsite (Mon – Fri) and provides a competitive base salary of £32’000 - £36’000 (depending on experience) and broad benefits package.

What You’ll Do

• Own and manage the short-term resource planning cycle (> 8 weeks)
• Verify the demand forecast prior to creating a rolling schedule pattern that you’ll optimise regularly to cater for local changes, events and alterations in expected demand
• Effectively manage ‘off-line’ activities to ensure optimal resource availability
• Analysis performance trends to adjust forecast accuracy and schedule optimisation
• Optimise and improve the use of the WFM platform
• Spot trends and risks to improve future planning.
• Influence stakeholders in best practice planning processes

What We’re Looking For

• Experience within a contact centre Resource Planning or Workforce Planning team
• Strong knowledge of creating, releasing and optimising staff schedules
• Hands-on use of a leading WFM platform ( NICE, Verint, Calabrio, Alvaria)
• Competent Excel & analytical skills
• Proactive relationship building and stakeholder engagement abilities
• A proactive mindset with a focus on continuous improvement.

What You’ll Get

• Competitive salary
• Broad Benefits Programme
• Superb coaching, mentoring and support
• Onsite Parking

Ready to apply or learn more? Please contact us as directed