Sales & Customer Service Coordinator

Sales & Customer Service Coordinator

📍 Dunfermline | Fully On-Site
💰 Up to £30,000 (DOE)
🕘 Full-Time | Monday - Friday | Permanent
🚀 Immediate start available

Are you someone who loves keeping things organised, running smoothly, and one step ahead? Do you enjoy building relationships with customers while also improving the way things are done? If so, this could be a brilliant opportunity to make a real impact.

We're working with a well-established and growing business in Dunfermline who are looking for a Sales & Customer Service Coordinator to become a key part of their team. This isn't just a support role - it's a chance to own processes, improve workflows, and genuinely make a difference to how the business operates day-to-day.

The Role 🚀

This is a fast-paced, varied position where you'll sit at the centre of operations - keeping customers happy, schedules running smoothly, and the sales team fully supported.

You'll be responsible for:

• Acting as a key point of contact for customers, delivering a friendly and professional service
• Coordinating engineer diaries and scheduling appointments efficiently
• Preparing and sending customer quotes, and proactively following them up
• Raising invoices accurately and managing related admin
• Handling customer queries and resolving complaints with confidence and care
• Supporting the sales team with day-to-day coordination and admin

Alongside this, you'll be encouraged to:

• Spot inefficiencies and suggest improvements
• Streamline processes and make day-to-day tasks more effective
• Bring new ideas to help the team work smarter, not harder

What We're Looking For 👀

We're keen to speak with candidates who:

• Have experience in customer service, sales support or a coordination role
• Are highly organised and thrive when juggling multiple tasks
• Communicate confidently with customers and colleagues alike
• Have a proactive mindset and enjoy improving how things are done
• Stay calm under pressure and can handle issues with a positive, solution-focused approach
• Are comfortable with systems/CRM tools and picking up new processes quickly

Why Apply? 🎁

• Be part of a supportive, down-to-earth team
• Take on a role where your ideas and improvements are genuinely valued
• Enjoy a varied position where no two days are the same
• Join a stable business with long-term opportunity and immediate start

If you're someone who enjoys bringing structure to busy environments, building strong customer relationships, and making processes smoother and more efficient, this role is definitely worth exploring.

👉 Apply now or get in touch to find out more!

Send your CV to (url removed) or call (phone number removed) for more information! 📞

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