Sales Order Administrator

Fab opportunity for a confident individual with great, fast accurate keyboard skills and great attention to detail!  We are recruiting for a temp to perm Sales Order Processor! 


Duration: temp to perm 
Location: Based in gorgeous offices in Stopsley, Luton 
Hours: Mon to Fri - 8.30am - 5.00pm (37.5 hrs per week)
Rate of Pay: £13.45ph plus holiday pay  When permanent, this is £26227 p.a. 

Benefits

• 28 days holiday inc bank hols 
• Pension (after qualifying period)
• Free on-site parking
• lovely break out and kitchen areas 

Key Responsibilities
The order processors main responsibility is to enter high volume customer orders efficiently and accurately into the CRM.
Other duties include:

• Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order
• Organising and coordinating collections and deliveries 
• Carrying out customer service follow up calls 
• Handle customer queries and complaints either over the phone or via email 
• Ensuring the customer information is kept up to date 
• Handling returns for customers and estimating handing charges
• Coordinating with other departments
• Organising and coordinating collections
• Scanning and filing of orders and other documentation 
• Provide general administration including handling general enquiries over the phone/email
• Assisting other team members with orders and helping other departments when the need arises
• Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls

What would make you a good candidate for this role?

• Previous administration and phone-based customer service experience
• Great, proven  customer services 
• Commited to achieving the highest standards and work ethics 
• Great attention to detail, both numerically and written as there is a lot of data entry of orders 
• Highly organised with the ability to prioritise tasks in order of importance
• Confident with clear written and verbal communication skills
• Self-motivated and crucially a ‘can-do ‘attitude
• MS Office (Excel, Word, and Outlook)
• Full rights to work in the UK (no student visas please, we need full rights to work in the UK)

So, if you are looking for a career opportuinty and can start asap, have great engaging phone skills, good command of English verbal and written as there is a lot of phone and written work liaising with all people across many locations, and proven b2b customer experience, then please send your CV to James Newbury Appointments for immediate review.