Senior Customer Service Representative

Join Our Team as a Senior Customer Service Representative!

Are you ready to make a positive impact in the life sciences industry? Our client is seeking a dynamic Senior Customer Service Representative to join their collaborative team. This is a fantastic opportunity for someone who thrives in a customer-focused environment and is passionate about contributing to a healthier, cleaner, and safer world.

What We Offer:

• Contract Type: Temporary contract for 12 months.
• Hourly Rate: £14.95 per hour.
• Working Hours: Full-time, 37.5 hours per week, with flexible hours from 8:00 AM to 5:00 PM.
• Work Environment: Hybrid working in Hemel Hempstead or fully remote available.
• Career Development: Opportunities for professional growth in a globally recognised organisation committed to scientific innovation.

What You'll Do:
As a Senior Customer Service Representative, you will be the cornerstone of our customer interactions. Your responsibilities will include:

• Providing exceptional customer support throughout the service lifecycle, from initial contact to order fulfillment.
• Handling customer inquiries with professionalism and efficiency.
• Processing orders, managing quotations, and maintaining accurate customer data.
• Collaborating with cross-functional teams to deliver outstanding results.
• Contributing to continuous process improvement initiatives to enhance customer experience.

What We're Looking For:
To succeed in this role, you should have:

• GCSEs in Maths and English or equivalent required
• A minimum of 1 year of customer service experience, preferably in a multinational environment.
• Strong written and verbal communication skills in English; proficiency in another European language is a bonus!
• Proficiency in Microsoft Office applications.
• Experience with ERP systems (such as Oracle or SAP)
• Excellent attention to detail and strong problem-solving abilities.
• A positive attitude with exceptional teamwork skills and the ability to work independently.

Key Skills:

• SAP Experience: Knowledge of SAP is essential.
• Customer Service Experience: Proven ability to provide top-notch service.
• Adaptability: Ability to embrace new technologies and processes.

Why Join Us?
You will be part of a team that values Integrity, Intensity, Innovation, and Involvement. Our client fosters a culture of collaboration and continuous improvement, where your contributions will be recognised and valued.

Ready to Make a Difference?
If you are enthusiastic about providing exceptional customer service and ready to take on new challenges, we want to hear from you!

Join us in this exciting opportunity to make a difference in the life sciences field! Your journey toward a fulfilling career starts here!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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