Senior Facilities Manager
CBRE Enterprise EMEA
The Senior Facilities Manager is responsible for the end-to-end leadership, delivery, and continuous improvement of all Soft Services operations across a large, high-profile client site. The role provides direct people leadership, oversees multiple in-house teams and third-party suppliers, and acts as the site owner for standards, safety, service quality, and client experience. This position plays a critical role in translating client strategy into operational delivery, driving efficiency, sustainability, compliance, and service excellence while modelling CBRE RISE values.
What You'll Do:
- Provide formal supervision for employees, including performance management, coaching, and development planning.
- Track and support training and competency development across all soft services teams.
- Lead recruitment, selection, onboarding, and retention of staff.
- Establish work schedules, assign tasks, and ensure appropriate resourcing levels.
- Crosstrain staff to improve resilience, flexibility, and succession coverage.
- Mentor and coach team members to drive engagement and performance improvement. Soft Services & Site Operations
- Own the overall operational delivery of a large client site
- Attend/lead Client and Stakeholder meeting.
- Review all service line for best practise and efficiencies
- Lead and supervise the Grounds Maintenance team, ensuring outdoor spaces are safe, compliant, and well-maintained.
- Oversee and continuously improve the Outdoor Services program, identifying enhancement opportunities.
- Lead the Site Logistics and Stores team, including campus materials handling, inventory control, storage, and equipment management.
- Optimize inventory management and procurement processes to improve efficiency and cost control.
- Lead the Waste Collection team, developing waste strategies, promoting recycling and sustainability, and ensuring compliance with environmental regulations.
- Manage the Client Catering contract, ensuring service quality, compliance, and alignment with client expectations.
- Supervise all key third-party suppliers, including Janitorial, Pest Control, Security, and other soft services vendors.
- Manage additional third-party suppliers on an ad-hoc basis as required.
What You'll Need:
- Provide formal supervision for employees. Track the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities for. Establish work schedules, assign tasks, and cross train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Supervise and lead the Grounds maintenance team to ensure the site is of a high standard and safe for everyone. Oversee the program for outdoor services and look for where this can be enhanced
- Supervise and lead the Site Logistics and Stores steam through Campus materials including inventory and ensure the efficient handling of the storage supplies and equipment while looking at optimizing the inventory management/procurement process,
- Supervise and lead the Waste Collection team including developing waste collection strategies, promoting recycling/sustainability, ensuring compliance with Environmental regulations related to waste disposal.
- Management of the Clint Catering contract.
- Supervise and lead all third-party suppliers including Janitorial, Pest Control and Security for the site.
- Regularly review work streams for efficiency and improvements.
- Manage other key third-party suppliers on ad hoc requests.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
RESPECT: We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration
INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders
About CBRE Global Workplace Solutions:
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."
Application Process:
Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
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