Tenant Liaison Officer
Niyaa People Ltd
The Role
As a Tenant Liaison Officer, you will act as the key point of contact between residents, contractors, and the Housing Association throughout planned and ongoing maintenance works. You will be responsible for ensuring residents are kept fully informed, supported, and updated throughout the duration of repair and refurbishment projects.
Key Responsibilities of a Tenant Liaison Officer:
- Liaise with tenants before, during, and after repairs and maintenance works.
- Provide clear and timely communication regarding project schedules, access requirements, and any changes to planned works.
- Manage resident expectations and resolve queries or concerns professionally.
- Support site teams in maintaining positive relationships with residents.
- Conduct resident visits and attend community meetings where required.
- Maintain accurate records of tenant communications and project updates.
- Assist in monitoring customer satisfaction and addressing complaints effectively.
- Previous experience working as a Tenant Liaison Officer, Resident Liaison Officer, Customer Liaison Officer, or in a similar housing-related role.
- Experience supporting repairs, refurbishment, planned maintenance, or social housing projects.
- Excellent communication and customer service skills.
- Ability to build positive relationships with residents, contractors, and stakeholders.
- Strong organisational and administrative skills.
- Full UK driving licence and access to a vehicle.
- Ability to travel across Birmingham, Coventry, and Worcester as required.
- Competitive hourly rate.
- Monday to Friday working pattern.
- Opportunity to work with a reputable Housing Association.
- Potential for contract extension based on business needs.
- Immediate start available.
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