1st Line Support Engineer

1st Line Support Engineer - £25,000-£34,000

We're working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team.

This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support.

Responsibilities:

• Providing 1st line support via phone, email, and ticketing system
• Logging, managing, and resolving support tickets within agreed SLAs
• Supporting users with Microsoft 365, Active Directory, and desktop issues
• Escalating complex issues to 2nd/3rd line teams
• Building strong relationships with end users

Tech environment:

• Microsoft 365 / Office 365
• Active Directory (user management, password resets)
• Windows 10/11
• Basic networking (VPNs, DNS, DHCP)

What we're looking for:

• 6-18 months' experience in IT support or helpdesk
• Strong communication skills and customer focus
• Passion for IT and willingness to learn

Package:

• £25,000-£34,000
• Hybrid working (2-3 days remote)
• 25 days holiday + bank holidays
• Funded certifications (Microsoft, CompTIA)
• Clear progression to 2nd Line role

INDAV