3rd Line Support Engineer

Pardoe Wray

Remote-friendly

Level 3 IT Technician (MSP Experience)

About the Role

We’re seeking a skilled Level 3 IT Technician with experience in a Managed Service Provider (MSP) environment. You’ll handle escalated support tickets, manage client systems, and assist with IT projects — delivering exceptional service every time.

Key Responsibilities

  • Provide 3rd-line technical support and fault resolution

  • Maintain and upgrade client IT systems

  • Plan and deliver migrations and IT projects

  • Ensure SLA compliance and excellent customer service

Skills & Experience

  • 2+ years in a similar role within an MSP

  • Strong knowledge of Windows Server (2016–2022), Office 365, Active Directory & Azure AD

  • Experience with Hyper-V, WAN/LAN troubleshooting, VLANs, and VoIP

  • Project management and multitasking ability

  • Full UK driving licence required

Benefits

  • 24 days holiday + bank holidays (rising to 28)

  • Training & certification support

  • Diverse project exposure

  • Company sick pay & eyecare vouchers

Hours: Monday to Friday
Experience: 5 years IT support (preferred)

Apply Now →

Application opens at the source listing. Free for jobseekers.

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