Account Executive Recoveries

Account ExecutiveTerm:

PermanentWorking hours: Full Time Monday to Friday 9:00-17:30Team: Collection and FieldLocation: Bracknell basedAbout

Client is a specialist collections, recoveries and enforcement business with one clear purpose: to deliver fair,transparent and ethical outcomes. We support lenders, creditors, property owners and commercial businessesthrough a range of collections, recoveries, repossessions and enforcement services across England and Wales.The teamThis role sits within our Collections & Field Services division, supporting our Motor Finance Recovery operations.The team works closely with lenders, field agents, customers and internal stakeholders to ensure vehiclerecovery activity is managed efficiently, compliantly and professionally.The roleAs an Account Executive within our Motor Finance Recoveries team, you will be responsible for managing aportfolio of vehicle recovery instructions on behalf of our clients. Working closely with field-based AppointedRepresentatives, clients and internal stakeholders, you will ensure cases are progressed efficiently frominstruction through to resolution.You will coordinate recovery activity, monitor case progression, review field intelligence and provide timelyupdates to clients, ensuring all actions are completed in line with regulatory requirements, client expectationsand company standards.

The role involves a high volume of inbound and outbound telephone activity, gathering information, conductinginvestigations and tracing customers and vehicles to support successful recovery outcomes. You will assessinformation received from multiple sources, make informed decisions on case progression and ensure all activityis completed in line with client requirements, regulatory expectations and company procedures.Working within a highly regulated environment, you will maintain operational oversight of your case portfolio,identifying risks, managing vulnerable customer situations and ensuring fair customer outcomes are achieved atall times.

This is a fast-paced role that requires strong organisational skills, sound judgement and the ability to managecompeting priorities. Success in the role comes from building effective relationships, maintaining high levels ofaccuracy and delivering excellent service in a regulated environment.Main responsibilities Manage a portfolio of vehicle recovery instructions from receipt through to completion. Conduct high volumes of inbound and outbound telephone activity with customers, clients, agents and third
parties. Undertake tracing and investigative activity to establish customer contact and vehicle whereabouts. Review intelligence received from field agents and other sources to determine appropriate next steps. Provide guidance and support to Appointed Representatives to ensure effective case progression. Maintain regular communication with clients, providing updates and managing expectations. Identify vulnerable customers and ensure cases are managed in accordance with FCA requirements,Consumer Duty principles and company policies. Exercise sound judgement when assessing case information and determining recovery strategies. Monitor case progress against service level agreements and operational targets. Maintain accurate and comprehensive case records across internal and client systems. Escalate complex, high-risk or sensitive matters where appropriate. Contribute to operational performance, quality standards and continuous improvement initiatives.Skills, Experience & AttributesWe are looking for motivated, professional individuals who are eager to learn and develop within a fast-pacedoperational environment. Previous experience within motor finance, recoveries or collections is advantageousbut not essential, as full training will be provided.Essential Excellent verbal and written communication skills. Good computer literacy and confidence using multiple systems. Ability to manage a high-volume workload whilst maintaining attention to detail and accuracy. Strong organisational and time management skills. Professional and resilient approach when handling challenging situations. Ability to work effectively under pressure and meet deadlines. Strong problem-solving skills and sound judgement. A positive attitude and willingness to learn. Ability to work both independently and as part of a team. Ability to build rapport quickly and gather information through effective questioning techniques. Confidence handling telephone conversations with a wide range of stakeholders.Desirable Experience in customer service, sales, contact centre, financial services or operational environments.

Experience working to targets, service levels or performance measures. Knowledge of regulated industries or FCA environments.What Success Looks LikeThe successful candidate will be hardworking, dependable and customer-focused, with the confidence tomanage a busy workload and make informed decisions. They will be naturally curious, able to gather informationthrough effective questioning, and committed to delivering positive outcomes for clients while ensuringcustomers are treated fairly and respectfully.Equal opportunities

Our Client is is a committed Equal Opportunities employer promoting equality of opportunity. This means thateveryone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin,nationality, marital status, disability, sexual orientation or religious beliefs.

Pre-Employment Screening  Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will becarried out once an offer of employment is accepted. These checks will include employment references covering the last 5years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlightinsolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer ofemployment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS checkpreviously known as a Criminal Records check. Role is in office Monday to Friday 9am-5:30pm.