Account Manager

Omni RMS

Account Manager – Facilities Management

Location: Denton

Contract Type: Permanent / Full-Time

Salary: £74,000

About the Role

Our client, a leading provider of integrated facilities management and infrastructure solutions is hiring for an experienced and driven Account Manager to lead the delivery of facilities management services across a major retail account. This is a high-profile role requiring strong operational leadership, commercial awareness, and exceptional stakeholder management skills.

Supporting the Account Director, you will take ownership of account performance, ensuring the consistent delivery of high-quality, compliant, and cost-effective FM services, with a particular focus on mobile operations across a multi-site retail estate.

Key Responsibilities

  • Lead the end-to-end delivery of FM services across a large, multi-location retail portfolio
  • Manage and optimise mobile engineering teams, ensuring service excellence and SLA compliance
  • Act as the primary point of contact for the client, building strong and trusted relationships at all levels
  • Drive continuous improvement, innovation, and operational efficiency across the account
  • Oversee financial performance, including budgeting, forecasting, and cost control
  • Ensure full compliance with health & safety, statutory, and contractual obligations
  • Collaborate with internal teams to deliver strategic objectives and enhance customer satisfaction
  • Produce regular performance reports and present insights to senior stakeholders

Essential:

  • Proven experience as an Account Manager (or similar) within Facilities Management
  • Demonstrable experience managing mobile operations delivery within a multi-site environment
  • Strong stakeholder management skills, with the ability to influence and build relationships across client organisations
  • Solid understanding of hard and/or soft FM services within a retail or fast-paced environment
  • Financial acumen, including P&L responsibility
  • Excellent communication, leadership, and organisational skills
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