Account Manager
Service Care Solutions
£29,000 – £32,000 + Up to 10% Bonus
We are looking for a proactive and relationship-focused Account Manager to manage the successful delivery of MSP, Master Vendor, and Neutral Vendor recruitment contracts. This is an office based role with some UK Travel Required
In your role you will be responsible for providing excellent client service, managing supplier relationships, achieving KPIs/SLAs, and supporting clients with effective recruitment solutions.
Key Responsibilities
- Manage client relationships and act as the main point of contact
- Ensure contract KPIs and SLAs are achieved
- Oversee supplier performance, onboarding, and compliance
- Produce client reports, business reviews, and management information
- Resolve operational issues and escalations
- Support contract growth and identify additional service opportunities
- Deliver training and support on systems and processes
- Work closely with internal teams, clients, and subcontractors
- Experience in account management, recruitment, MSP, or vendor management
- Strong communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience working with KPIs, reporting, and ATS/CRM systems
- Commercially aware with excellent organisational skills
- Willingness to travel to client sites when required
- Competitive salary and bonus scheme
- Career development opportunities
- Supportive and collaborative team culture
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