Account Manager

We’re looking for an experienced Account Manager to join our clients modern office-based Sales team in Poole.

What you will be doing as an Account Manager:

• Proactively schedule and complete agreed volume of outbound customer calls per day.
• Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM.
• Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. Stock availability, delivery schedules, pricing etc).
• Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date.
• Research and understand product availability, actively engaging with category management, fulfilment and operations teams.
• Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.
• Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest.
• Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer.
• Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.
• Proficiently utilise CRM and ERP systems to highlight opportunities for account growth.
• Schedule customer account reviews with BDM and Sales Support.
• Document and follow all processes specific to customer accounts (update as required). Ensuring any ‘special’ processes are clearly highlighted and adhered to
• Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary.
• Follow Tower processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement).

Who you are

You have a proactive mindset that always seeks to be one step ahead of customer needs. Your tenacity shines through in your approach to customer management, demonstrating a relentless drive to achieve the best outcomes. You excel at building solid relationships at all levels, fostering trust and collaboration. As a self-starter, you effectively manage your own workload and operate unsupervised, ensuring tasks are completed efficiently. Your communication skills are top-notch, allowing you to convey information professionally both in writing and verbally. An energetic team player, you appreciate the value of working together and supporting colleagues, contributing to a positive and productive work environment.

Skills & Experience of the Account Manager:

• B2B or B2C Experience.
• Comfortable selling via phone and in virtual meetings with both existing and prospective customers.
• Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
• Appetite to develop both product and industry knowledge.
• Ability to build strong relationships with both customers and colleagues.
• Negotiation and persuasion skills to ensure win/win situations are achieved every time.

What’s in it for you as our Account Manager:

• Monthly profit share bonus scheme
• Holiday buy-back scheme
• Company sick pay
• Free onsite parking
• Cycle to Work scheme
• Subsidised workplace massage
• 'Giveback Days’ with food cooked onsite by the Management Team, Unlimited ‘tuck shop’ snacks and Free lunch every Friday
• Employee assistance programme (EAP)

Account Manager

Poole BH12

Salary: £35,000 to £38,000

Hours: 40 hours per week - Monday to Friday