Account Operations Manager – Cleaning

Account Operations Manager – Cleaning

Contract: Education
Location: Wigan, WN1 1YN
Hours of work: 37.5 per week
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking an experienced Account Operations Manager to take full responsibility for the successful delivery of a large, multi‑site cleaning contract across the Wigan area.

This role holds full accountability for operational performance, client satisfaction and the commercial success of a complex education‑based cleaning contract valued at up to £4m.

The Account Operations Manager will provide strong, visible leadership across multiple sites, ensuring service excellence, financial control and full contractual compliance. The role requires a confident, commercially astute individual with proven cleaning industry experience who can build trusted client relationships and lead high‑performing operational teams.

Key Responsibilities

• Oversee and deliver a large, multi‑site cleaning contract across the Wigan area
• Take full ownership of contract performance, ensuring KPIs, SLAs and contractual obligations are consistently met or exceeded
• Act as the primary point of contact for the client, building strong and long‑term stakeholder relationships
• Lead and chair regular performance reviews, service meetings and client reporting processes
• Hold full financial accountability, including budget management, forecasting, cost control and P&L performance
• Drive operational efficiencies, service innovation and profitability improvements while maintaining service quality
• Lead, develop and motivate service managers, supervisors and frontline cleaning teams
• Identify and deliver opportunities for service development, contract growth and additional revenue

Person Specification

• Previous detailed experience within the cleaning industry (essential)
• Proven experience managing multi‑site, client‑focused operations
• Demonstrable success in leading, developing and motivating operational and supervisory teams
• Strong stakeholder management skills with experience building long‑term client partnerships
• Essential experience in financial management, including budgets, cost control and financial reporting
• In‑depth understanding of contractual obligations, SLAs and KPIs
• Strong working knowledge of Health & Safety requirements within cleaning operations
• IOSH qualification desirable but not essential (can be achieved in post)
• Full UK driving licence required due to regional travel