Administration Supervisor

Administration Supervisor

Abingdon | Occupational Health Services | Full-Time

Monday to Friday - Office based - £23.58 per hour - paid monthly

Vibe Recruit is proud to be partnering with a leading provider of Occupational Health services to recruit an experienced Administration Supervisor. This is an exciting opportunity for a motivated people leader to join a growing organisation at the forefront of workplace health and wellbeing.

If you're passionate about developing teams, improving processes, and delivering exceptional customer service, this could be the perfect next step in your career.

The Opportunity

As Administration Supervisor, you'll lead a busy Customer Services Administration team, ensuring the smooth delivery of Occupational Health services including medicals, health surveillance programmes, wellbeing initiatives, and vaccinations.

You'll play a pivotal role in maintaining operational performance, supporting service delivery, and driving continuous improvement across the department.

Key Responsibilities

• Lead, motivate and develop a team of administrators, fostering a high-performance culture
• Monitor operational KPIs and service levels, identifying opportunities for improvement
• Ensure the accurate and timely processing of customer information, results, and communications
• Coordinate team resources and staffing to maintain service continuity during peak periods and absences
• Deliver training, coaching, and ongoing development to team members
• Maintain training records, competency matrices, and Standard Operating Procedures (SOPs)
• Collaborate with internal stakeholders and third-party suppliers to support seamless service delivery
• Analyse performance data and provide recommendations to improve efficiency and customer outcomes
• Support quality assurance activities, audits, investigations, and change control processes
• Champion a "right first time" approach to customer service and administration

About You

We're looking for a proactive and organised leader who thrives in a fast-paced environment and enjoys supporting both people and process improvement.

Essential Skills & Experience

• Previous experience supervising or managing an administrative team (3+ years)
• Strong leadership, coaching, and people development skills
• Excellent organisational and communication abilities
• Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook
• Ability to manage competing priorities while maintaining accuracy and attention to detail
• Educated to A-Level standard or equivalent

Desirable

• Experience within Occupational Health, healthcare, clinical, scientific, or medical environments
• Knowledge of Salesforce, Power BI, or similar systems
• Experience working within quality-focused or regulated environments

What's in It for You?

• Opportunity to join a respected and growing healthcare organisation
• Collaborative and supportive working environment
• Career development and progression opportunities
• The chance to make a meaningful contribution to workplace health and wellbeing
• Competitive salary and benefits package

Apply Today

If you're an experienced Administration Team Leader, Customer Services Supervisor, or Operations Administrator looking for your next challenge, we'd love to hear from you.

To apply, submit your CV today or contact Gemma for more information (phone number removed)

Vibe Recruit is acting as an Employment Business in relation to this vacancy.