Administrator Council Tax
Starting Point Recruitment
Location: Sandwell
Contract Type: Temporary - Sickness Cover
Working Pattern: Hybrid Working, Monday to Friday, 9:00am - 5:00pm
Pay Rate: £16.08 per hour
DBS Requirement: Basic DBS Check Required
Job Purpose
We are seeking an experienced Council Tax Officer to join the Council Tax team on a temporary sickness cover basis. The successful candidate will be responsible for the effective administration of Council Tax accounts, ensuring all legislation is applied accurately and consistently while delivering a high standard of customer
service.
The role requires previous experience using NEC and Enterprise systems, which is essential for managing Council Tax processes efficiently.
Key Responsibilities
- Administer Council Tax accounts in accordance with current legislation and council policies.
- Process changes in circumstances and determine liability for Council Tax accounts.
- Investigate and resolve disputes relating to Council Tax liability.
- Apply relevant exemptions, discounts, and reductions accurately.
- Correspond with customers professionally via email and telephone to resolve queries and provide advice.
- Maintain accurate records and update case information using NEC and Enterprise systems.
- Work collaboratively within the Council Tax team to ensure legislation is adhered to and applied correctly.
- Ensure all casework is completed within service deadlines and performance targets.
- Previous experience working in a Council Tax Officer role or within Council Tax administration.
- Essential experience using NEC and Enterprise systems.
- Strong understanding of Council Tax legislation, liability, exemptions, and discounts.
- Excellent communication skills, with the ability to deal with customer enquiries professionally.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team in a hybrid working environment.
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