Administrator

Title: Administrator

Hours: 35.75 hours per week

Salary: £24,740 p/a

Location: Liverpool

HRGO are currently recruiting for an Administrator. This is a key administrative role supporting both internal teams and external stakeholders through the management of customer accounts, policy administration, data processing, reporting and query resolution. The role involves maintaining accurate records, processing account and policy changes, coordinating documentation, and ensuring a high standard of customer service and compliance.

Responsibilities:

• Provide administrative support across customer accounts, policies and business processes
• Handle inbound and outbound calls and emails, delivering a professional and customer-focused service
• Process account and policy updates, amendments and general administration accurately and efficiently
• Maintain and update records, ensuring customer and business information remains accurate and compliant
• Investigate and resolve queries, liaising with internal departments and external stakeholders where required
• Prepare reports, spreadsheets and documentation to support business operations
• Ensure all activities are completed in line with company procedures, data protection requirements and service standards
• Support the preparation and processing of contracts, forms and other business documentation
• Contribute to team objectives, service level agreements and continuous improvement initiatives
• Undertake additional administrative duties as required to support the wider business

Key Skills and Qualifications:

• Strong written and verbal communication skills
• Excellent organisational skills and ability to manage multiple tasks effectively
• High attention to detail and accuracy when processing data, documentation and customer information
• Ability to follow processes, procedures and compliance requirements consistently
• Strong customer service skills with a proactive and solution-focused approach
• Confident using Microsoft Office applications, particularly Excel, for reporting and data management
• Ability to investigate issues, identify solutions and escalate where appropriate
• Experience working in an administrative, customer service, policy administration or data processing environment
• Understanding of data protection requirements and handling confidential information
• Experience working within a regulated environment (e.g. financial services, insurance, healthcare or similar) would be advantageous

HRGO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

If you are interested in this Administrator role, please contact Mia on (phone number removed) or email (url removed).