Advocacy & Support Manager (Hate Crime)

Role:             Advocacy & Support Manager (Hate Crime)
Based:          City of London / Hybrid
Rate:             £20 - £28ph depending on pay status and experience
Start Date:    ASAP
Duration:      3 months temporary - potential Fixed Term Contract – 1 year with possible extension
Hours:          35 hours per week – Hybrid working with at least 2 days in the London office

Our client, a specialist LGBT+ anti-abuse charity, is looking for an Advocacy & Support Manager to join their frontline services team. The successful candidate will manage specialist advocates and triage workers delivering trauma-informed, needs-led support to LGBT+ victims and survivors of abuse and violence, with a specialist focus on hate crime and hate-motivated abuse.

Synopsis of duties:

• Line manage a team of specialist advocates and triage workers.
• Provide leadership, case oversight, supervision, and ongoing support to frontline staff.
• Ensure advocacy services operate in line with safeguarding procedures, current guidance, and best practice.
• Oversee consistent data collection, monitoring, reporting, and delivery against targets and funding requirements.
• Manage relationships with key partners and support oversight of a pan-London hate crime partnership service.
• Support contract and grant management, including monitoring outcomes and reporting to funders.
• Represent the organisation externally and advocate for the needs of LGBT+ survivors of abuse and violence.
• Work collaboratively with senior leadership to support service development and continuous improvement.

Essential Requirements

• Experience delivering support services to survivors of abuse, violence, or hate crime.
• In-depth understanding of abuse and violence experienced by LGBT+ communities.
• Strong knowledge of safeguarding practices relating to adults and children at risk.
• Understanding of trauma-informed and empowerment-based approaches to support work.
• Experience of line management and supporting frontline staff performance and development.
• Experience working to targets and reporting on service outcomes.
• Strong understanding of discrimination, intersectionality, and inclusive practice.
• Excellent communication, partnership working, and organisational skills.
• DBS dated within the last 12 months or on the update service

This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.

Supporting Futures Consulting acts as both an employer and an agency