After Sales Support Executive - 12 Month FTC

Trinity Resource Solutions

An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation in a 12 month FTC. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency.



Key Responsibilities:
  • Provide high-quality technical support to customers, aiming for first-time resolution of enquiries
  • Build and maintain strong relationships with service agents, dealers, and internal stakeholders
  • Take ownership of customer interactions from enquiry through to resolution
  • Authorise product collections and arrange warranty repairs when required
  • Identify opportunities to improve efficiency and contribute to operational excellence
  
Skills & Experience:
  • 1–2 years’ experience in an after-sales, technical support, or customer support environment
  • Excellent interpersonal and communication skills with the ability to engage at all levels
  • Strong written and verbal communication skills, particularly when handling customer queries or complaints
  • Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations
  • Professional and empathetic approach to problem solving
Personal Attributes:
  • Self-motivated, enthusiastic, and customer-focused
  • Highly organised with strong attention to detail
  • Adaptable and able to manage changing priorities
  • Committed to continuous learning and personal development
 Benefits:
  • 25 days holiday + bank holidays
  • Private Medical & Dental Insurance
  • Group Life Assurance Benefits
  • Annual Gym Allowance
  • Discounted products
Apply Now →

Application opens at the source listing. Free for jobseekers.

Related Jobs