Aftersales administrator
ACS Staffing Solutions
Location: Huntingdon
Salary: £25,000 - £30,000 depending on experience
Hours: Mon – Fri – 8.30am – 5pm
Due to continued growth, my client is looking to recruit an organised and customer-focused Aftersales Administrator to join their team in Huntingdon.
This is an excellent opportunity for someone with strong customer service and administration experience who enjoys problem-solving, coordinating multiple tasks, and delivering an exceptional customer experience.
The Role
As Aftersales Administrator, you will play a key role in supporting customers throughout the aftersales process, ensuring enquiries and service issues are managed efficiently from start to finish.
Key Responsibilities
- Acting as the first point of contact for customer aftersales enquiries
- Logging, tracking and managing cases through to resolution
- Coordinating service visits, remedial works and engineer appointments
- Liaising with customers to provide updates and manage expectations
- Working closely with operational, technical and installation teams to resolve issues
- Maintaining accurate records, reports and customer correspondence
- Ordering replacement parts and coordinating deliveries
- Monitoring outstanding cases and ensuring timely completion
- Producing reports and updates for management
- Supporting continuous improvement of aftersales processes and customer satisfaction
About You
To be successful in this role, you will have:
- Previous experience in a customer service, customer care, aftersales or administrative role
- Excellent written and verbal communication skills
- Strong organisational and time management abilities
- The ability to prioritise and manage multiple tasks simultaneously
- High levels of accuracy and attention to detail
- Good Microsoft Office skills, including Outlook, Word and Excel
- A positive, professional and customer-focused approach
- Experience within construction, glazing, fenestration, manufacturing or home improvement sectors
- Knowledge of windows, doors or related building products
- Experience using CRM, ERP or project management systems
- Ability to interpret technical drawings or specifications
What's in it for You?
- Competitive salary
- Company pension scheme
- Ongoing training and development opportunities
- Supportive and collaborative team environment
- Long-term career progression opportunities within a growing business
If you're an organised administrator who enjoys providing excellent customer service and seeing issues through to resolution, we'd love to hear from you.
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