Aftersales Advisor

Aftersales Advisor
Poole
Full time | Permanent
£27,000

This is a large, family-run automotive organisation operating across the South and South-West of England. The focus is on delivering consistently high levels of customer care while maintaining strong relationships with colleagues and manufacturer partners.

The Aftersales Advisor is part of the aftersales department and reports directly to the Service Manager. This role acts as the main link between customers, technicians, and the parts team, ensuring service and repair work is coordinated smoothly, efficiently, and in a professional manner.

A key part of the role is to maximise workshop capacity while identifying opportunities to promote additional services, products, and parts where appropriate.

Key Responsibilities

• Assess and confirm customer service and repair requirements.
• Provide clear estimates of expected costs and completion times to manage expectations.
• Arrange courtesy vehicles, collection, or delivery services when required.
• Coordinate workshop activities to ensure all authorised work is completed efficiently.
• Keep customers informed on progress and communicate any additional work or cost changes.
• Produce invoices and process payments upon job completion.
• Prepare and submit warranty claims in line with manufacturer guidelines.
• Work collaboratively within the dealership team to deliver a high standard of customer service.
• Maintain a safe and tidy working environment in line with health and safety requirements.
• Use protective clothing and equipment as required by company procedures.
• Handle waste materials and hazardous substances in accordance with COSHH regulations.
• Undertake additional reasonable duties as required to support business operations.

Skills & Competencies

• Strong ability to plan, prioritise, and meet deadlines.
• Able to quickly understand information and respond appropriately.
• Flexible, with a positive attitude towards change.
• High attention to detail and commitment to accuracy.
• Capable of working effectively under pressure and tight timeframes.
• Responsive to organisational and industry changes.
• Strong work ethic and professional approach.

Essential Requirements

• Fluent written and spoken English.
• Confident using PCs, Microsoft Office, and web-based systems.
• Full, clean UK driving licence.

Desirable Requirements

• Previous experience in a similar role within the automotive or service industry.
• Proven record of strong individual performance and achievement.

Apply now call Lynsey at Key Recruitment for more information