Aftersales Manager

After Sales Manager
Biggleswade
£(phone number removed) + Bonus + Company Benefits

NEOS Engineering are recruiting for an experienced After Sales Manager to join a leading global heavy equipment and plant machinery manufacturer based in Biggleswade.

This is an excellent opportunity for a strong service leadership professional with a background in plant engineering, heavy equipment, construction machinery or powered access to lead a busy aftersales operation focused on service delivery, profitability, customer support and team performance.

The Role

• Lead the day-to-day operations of the Biggleswade aftersales depot
• Manage field service engineers and aftersales support teams
• Drive labour utilisation, WIP control and workshop efficiency
• Ensure jobs progress through to invoicing within target timeframes
• Provide high-level technical support to engineers and customers
• Oversee warranty claims, parts returns and aftersales administration
• Drive revenue across service, repairs and parts sales
• Review P&L performance and identify areas for improvement
• Support accurate quotations and commercial opportunities
• Conduct appraisals, performance reviews and team development
• Lead toolbox talks, training and health & safety compliance
• Build strong customer relationships and resolve escalated issues

The Candidate

• Plant Engineering NVQ Level 3 or equivalent (preferable)
• Strong plant machinery or heavy equipment engineering background
• Previous experience leading service or aftersales teams
• Strong commercial awareness and customer service skills
• Ability to manage teams within a fast-paced engineering environment
• Excellent communication and leadership skills
• Strong organisational and problem-solving abilities
• Flexible and proactive approach to work

This is a fantastic opportunity to join a globally recognised engineering business offering strong long-term career progression and stability.