Aftersales Manager
Perfect Placement
We are recruiting for an Aftersales Manager on behalf of our client, an established main-dealer-type site in Birmingham with a strong aftersales KPI focus. This Aftersales Manager role offers a basic salary of up to £40,000 with an OTE of £65,000+.
Benefits:
- Monday to Friday with weekend rota
- Company car scheme (access to up to two company-branded vehicles)
- Pension contribution up to 7% employer contribution
- 22 days’ annual leave plus bank holidays, increasing to 26 days with length of service
- Private medical cover (single policy)
- Exclusive company discounts on new vehicles and aftersales services
- Employee Assistance Programme
- Reward Gateway employee discounts portal
- Learning and development opportunities
- Occupational health support
- Worldwide personal accident insurance
- Health cash plan
- Shared incentive plan and family-friendly policies
- Drive performance of the workshop technician team to maximise efficiency, sold hours, and first-time fix
- Lead the customer-facing team to maximise upsell while maintaining exception customer service
- Adopt new digital systems and processes as part of the dealership digitalisation strategy
- Develop skills, knowledge, and career progression of Aftersales Manager team members
- Optimise operational processes within the customer journey, including Vehicle Health Checks
- Ensure compliance with group financial processes, DVSA MOT requirements, and relevant Health & Safety regulations
- Improve departmental performance and contribute across the whole dealership
- Proven experience as an Aftersales Manager or in a senior aftersales leadership role within a franchised/main dealer environment
- Strong KPI management and performance improvement capability
- Confident people leadership with a coaching approach
- Commercial understanding of workshop efficiency, sold hours, and upsell performance
- Ability to implement process and systems change, including digital tools
- Clear understanding of compliance responsibilities, including MOT and Health & Safety requirements
- Full, valid UK driving licence (where required for the role)
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