Application Support Analyst (Dynamics 365)

Application Support AnalystSheffield + Hybrid working (2 office, 3 home)Up to £45,000
Your new roleThe Applications Support Analyst will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.
ResponsibilitiesDeliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)Investigate, troubleshoot and resolve incidents and service requests in a timely and professional mannerEscalate complex or unresolved issues to third-party vendors or senior IT colleaguesMaintain and update support documentation and resolution logsEnsure business continuity through prompt issue managementProvide user support across the organisation in line with SLAsSupport the design and enhancement of PowerApps solutions to meet business needsAssist in maintaining and developing Power BI dashboards to provide actionable insightsCollaborate with internal teams to identify automation opportunities using Power Platform toolsWork with business users to scope and test new app or report featuresContribute to the integration of data sources and systems within the Microsoft ecosystemHelp train users on PowerApps and Power BI usage and functionalityAssist with configuration, testing, and deployment of system changes or new featuresParticipate in small-scale IT projects and system rolloutsCollaborate with business units to identify process improvement opportunities
Experience neededExperience supporting Dynamics 365 Business Central in a BAU settingSolid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)Familiarity with PowerApps and Power BIUnderstanding of business processes in finance, operations, or supply chainStrong problem-solving ability and customer service mindsetClear and confident communication skills
Desirable SkillsKnowledge of Dynamics 365 Field Service or CE modulesExperience with Power AutomateService Management or ITIL experienceBasic SQL or data querying knowledge

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