Area Service Delivery Manager
Thrive SW
Covering Bath, Reading, Southampton & Portsmouth
£40,000 - £45,000 + Company Van & Benefits
Overtime & Travel Package Available
Are you looking for a Service Delivery Manager opportunity to join a fast-growing business that offers genuine career progression and personal development?
We are currently recruiting for an Area Service Delivery Manager to oversee multiple engineers, trades, and sites across a designated region covering Bath to Reading and down to Southampton and Portsmouth.
This is an excellent opportunity to join a growing business that offers long-term career progression and development. The successful candidate will be responsible for ensuring the efficient delivery of maintenance services while driving operational performance, compliance, customer satisfaction, and engineering productivity.
Key Responsibilities
- Supervise, support, and mentor engineering teams across the region.
- Recruit, train, and develop engineers in line with company and client standards.
- Drive engineering productivity and operational efficiencies.
- Conduct performance reviews and support development plans.
- Manage and monitor capital projects where required.
- Support project costing alongside Project Managers.
- Analyse engineering processes and identify improvements.
- Ensure engineers achieve KPI and SLA targets.
- Drive and support operational changes instructed by senior management.
- Ensure compliance with Health & Safety standards and regulations.
- Carry out regular site audits and engineer visits.
- Work closely with Facilities Management teams to ensure site compliance.
- Act as the first escalation point for client issues.
- Coordinate with subcontractors to ensure service delivery standards are maintained.
- Track and analyse service performance using KPIs and reporting tools.
- Recognised trade qualification or management qualification within Facilities Management.
- Minimum 5 years' experience in service delivery, operations management, or similar.
- Proven experience managing engineering teams across multiple locations.
- Strong leadership, organisational, and project management skills.
- Excellent communication skills with the ability to build relationships at all levels.
- Strong problem-solving and decision-making abilities.
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