Assistant Plumbing and Heating Manager

Assistant Plumbing & Heating Manager

Location: Willesden, NW10 2JJ

Salary: Negotiable

Hours: 7:30am – 17:30pm Monday – Friday Alt Saturdays 6:30am – 15:30pm

About The Role:

A family owned builders merchants are looking for an Assistant Plumbing and Heating Manager to play a key leadership role in driving sales growth, margin, and customer acquisition while supporting the Manager in the day‑to‑day running of this plumbing and heating department. This is a hands‑on, commercially focused role, leading from the front on the trade counter and proactively developing trade relationships.

Benefits:

• Perkbox - 24/7 discounts, wellbeing support, online GP access & more
• Company Pension Scheme
• Group Life Assurance (up to 3x salary, subject to service)
• Staff Discount on all products
• Cycle to Work Scheme
• Employee Assistance Programme
• Long Service Awards
• 23 days annual leave + bank holidays + your birthday off

Key Responsibilities:

• Drive sales performance against targets by growing plumbing and heating trade accounts, increasing spend, and improving quote conversion

• Promote a sales-first culture, identifying upsell and cross-sell opportunities while protecting margin

• Build and maintain strong relationships with trade customers, ensuring high service levels and repeat business

• Act as a key contact for customer issues, resolving escalations and supporting commercial decisions

• Lead by example on the trade counter, coaching and motivating the team to achieve targets

• Support team development through training on products, systems, and sales techniques, and deputise when required

• Maintain efficient branch operations, including stock control, merchandising, and adherence to health & safety standards Skills & Experience Required

Requirements:

• Proven experience in a plumbers’/builders’ merchant or trade supply environment with a strong sales track record

• Commercially minded, confident discussing pricing, margins, and closing deals

• Leadership or supervisory experience

• Strong communication and relationship-building skills with both customers and colleagues

• Strong knowledge of plumbing & heating products

• Sales-driven, proactive, and results-oriented with a strong customer focus

• Hands-on leader who thrives in a fast-paced, target-driven environment