B2B Account Manager/Coordinator

Overview

Solution 47 Recruitment is supporting our client, a well-established business within the B2B sector, is looking for a proactive and customer-focused Account Manager / Customer Service Coordinator to join their team on a min 12-month fixed-term contract.

This role sits at the heart of the customer operation, responsible for managing client relationships, coordinating orders, and ensuring a seamless end-to-end service experience.

The Role

You will act as the main point of contact for a portfolio of B2B customers, ensuring orders are processed accurately and delivered on time, while building strong, long-term relationships.

This is a fast-paced, detail-oriented role that requires excellent communication, organisation, and problem-solving skills.

Key Responsibilities

Customer & Account Management

• Manage and develop relationships with a portfolio of B2B clients
• Act as the primary point of contact for all customer queries and requests
• Build strong relationships to ensure high levels of customer satisfaction and retention

Order Management & Coordination

• Process customer orders accurately and efficiently
• Monitor order progress from placement through to delivery
• Liaise with internal teams to ensure timely fulfilment

Customer Service

• Handle enquiries, issues, and complaints in a professional and timely manner
• Provide updates on orders, stock availability, and delivery timelines
• Resolve problems quickly to minimise disruption to the customer

Internal Collaboration

• Work closely with Sales, Operations, and Logistics teams
• Ensure clear communication of customer requirements and priorities
• Support continuous improvement in processes and service delivery

Administration & Systems

• Maintain accurate customer records and order data
• Use internal systems (ERP/CRM) to manage accounts and track activity
• Produce reports and updates where required

Skills & Experience

Essential:

• Previous experience in a B2B customer service, account management, or order coordination role
• Strong communication and relationship-building skills
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Confident using systems such as ERP or CRM platforms
• Strong problem-solving skills and a proactive approach

Desirable:

• Experience within a product-based, distribution, or manufacturing environment
• Experience handling high-volume orders or key accounts

What’s on Offer

• Salary of £30,000
• 12-month fixed-term contract
• Opportunity to gain experience within a well-established business
• Supportive and collaborative team environme