Bakery Customer Service Advisor

Bakery Customer Service Assistant

We are a new bakery opening in Copthorne village, and we are really excited for the opening due in September. We're looking for friendly, enthusiastic and reliable Bakery Customer Service Assistants to join our team and help create an exceptional experience for every customer who walks through our doors.

The Role

As a Bakery Customer Service Assistant, you will be the face of our bakery, providing excellent customer service while helping to maintain a welcoming, clean and well-stocked shop environment.

We will be running two different shift patterns:

• 7.30am - 12pm Monday - Sunday
• 12pm - 4.30pm Monday - Sunday

The Employee is required to work one weekend day (either Saturday or Sunday) each week as part of their normal working hours. Please in your attached cover letter, let us know what hours and days you would be looking to work. If there are any queries please let us know. 

Key Responsibilities

• Greeting customers warmly and providing outstanding customer service
• Serving bread, pastries, cakes and other bakery products
• Preparing and serving hot and cold drinks
• Operating the till and handling payments accurately
• Replenishing displays and ensuring products are presented attractively
• Maintaining cleanliness and food hygiene standards throughout the bakery
• Assisting with opening and closing procedures
• Answering customer questions about products and ingredients
• Supporting colleagues to ensure smooth day-to-day operations

What We're Looking For

• A positive, friendly and professional attitude
• Excellent communication and interpersonal skills
• A genuine passion for customer service
• Ability to work efficiently in a busy environment
• Good attention to detail and presentation
• Reliability and punctuality
• Previous retail, hospitality or café experience is desirable but not essential, as full training will be provided
• Food hygiene certification desired - but we are happy to provide training if not already obtained. 

What We Offer

• Competitive pay
• Staff discount on bakery products and drinks
• Training and development opportunities
• A supportive and friendly working environment
• The opportunity to be part of a brand new exciting bakery business

If you enjoy working with people, take pride in delivering great service and would like to be part of a passionate bakery team, we'd love to hear from you.