Branch Supervisor
Arco Recruitment Ltd
Salary: Up to £35,000 DOE
Key Responsibilities
Operations & Branch Performance
- Support the Branch Manager in the daily operation of the branch.
- Ensure smooth running of trade counter, warehouse and yard activities.
- Help achieve branch sales and profitability targets.
- Monitor stock levels and ensure accurate stock control procedures.
- Ensure goods are received, stored and dispatched correctly.
- Maintain high standards of housekeeping throughout the branch.
- Supervise branch staff and provide day-to-day guidance.
- Assist with staff training, development and performance management.
- Support rota planning and workload allocation.
- Promote a positive and professional team culture.
- Deliver excellent customer service to trade and retail customers.
- Handle customer queries, complaints and escalations professionally.
- Build strong relationships with local contractors and account customers.
- Support upselling and cross-selling opportunities.
- Ensure compliance with company health & safety procedures.
- Promote safe working practices across the branch.
- Conduct regular safety checks and report hazards promptly.
- Ensure correct use of PPE and equipment.
- Complete branch paperwork and operational reporting accurately.
- Support cash handling and banking procedures where required.
- Assist with ordering, invoicing and supplier coordination.
- Previous experience within a builder’s merchant, trade supply, or wholesale environment.
- Experience supervising or leading a team.
- Strong customer service skills.
- Good communication and organisational abilities.
- Knowledge of stock control and warehouse operations.
- Ability to work in a fast-paced environment.
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