Breakdown Controller
Kemp Recruitment Ltd
Location: Halifax
Salary: £27,810
Shift: Monday-Friday 8.30am-5.00pm
Contract: Permanent
Benefits: Pension: 6% employer, 5% employee ,25 days holiday (plus statutory), Death in service 3x annual salary, Company sick pay scheme and free onsite parking
Duties of the Breakdown Controller
• To take inbound calls from customers and deal with vehicle faults and breakdown / repair requests within the UK.
• Liaise with internal Mobile Service Engineers / third party repairers or assign to the following day, ensuring the customer is kept updated at all times.
• The breakdown controller will action customer repair and breakdown requests in a timely and cost effective manner.
• Effectively liaise with customers regarding enquiries.
• Manage customer calls/emails and log repair notifications.
• Allocate appropriate Field Service Engineer response to meet customer requirements.
• Proactively liaise with customers to updated on the reported job progress.
• Ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
• Ensure that all field service vehicle parts sales are recorded accurately and promptly.
Required skills for the Breakdown Controller
• Experience gained in a similar breakdown controller role ideally within the commercial vehicle sector
- Knowledge of the HGV sector would be an added bonus
- Experience in dispatch and coordination
- Strong communication and organisational skills
- Knowledge of vehicle maintenance and repair processes
- Ability to work independently and in a team
- Computer literacy, including proficiency in Microsoft Office
- Experience in a customer service role is a plus
- Ability to work under pressure and handle emergencies effectively
- Relevant qualifications in logistics, mechanical engineering, or related fields are advantageous
INDPB
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