Business Analyst

Business Analyst

Contract: IT
Location: London, E14 9SH - hybrid
Hours of work: 37.5
Contract Type: Fixed Term Contract – 12 months

Our client, a leading provider of facilities services in the UK, is seeking a skilled and analytical Business Analyst to play a key role in bridging business needs, customer outcomes, and IT delivery.

Job Overview

This role is central to understanding business processes, capturing clear requirements, and ensuring that IT solutions deliver meaningful improvements for both customers and colleagues. Working across complex environments, the Business Analyst will support customer-facing platforms, operational systems, and integration projects.

The role will contribute to effective change, transition, and mobilisation initiatives by analysing current and future states, supporting solution design, and enabling successful delivery through close collaboration with business stakeholders, IT teams, and third-party suppliers.

Key Responsibilities

• Engage with business, operational, and customer stakeholders to understand requirements and desired outcomes.
• Analyse current and future state processes, systems, and customer journeys.
• Produce clear business and functional requirements, user stories, and acceptance criteria.
• Act as a liaison between business teams, IT delivery teams, and third-party suppliers.
• Support solution design, prioritisation, and delivery across IT platforms and integrations.
• Contribute to testing activities, including defining test scenarios and supporting user acceptance testing.
• Identify impacts, risks, and dependencies across systems and stakeholders.
• Ensure solutions align with IT standards, data governance, security requirements, and architecture principles.

Person Specification

• Experience working on large, complex IT projects.
• Strong understanding of formal testing methodologies, including test scripts, test plans, documentation, and governance processes.
• Ability to execute structured testing processes and deliver outputs in line with defined standards.
• Strong general IT background.
• Excellent stakeholder engagement and communication skills.
• Analytical, structured, and pragmatic approach to problem-solving.