Business Process Analyst

We are looking for an experienced Business Process Analyst on a Fixed Term Basis (24 months) to join our growing organisation at a critical stage of growth and transformation across Europe. This is a high-impact role operating across multiple European markets, divisions and functions, with responsibility for shaping how core business processes are documented, governed and continuously improved at scale.

Reporting into the European Product Owner for the process and knowledge platform, this role acts as the European subject‑matter authority for process documentation and governance. This position is suited to someone who thrives in complexity, can influence without direct line management, and is motivated by creating clarity, consistency, and measurable value across a multi‑market European landscape.

This role is offering a hybrid working contract with 3 days per week in either the Ashford office or Hemel Hempstead office, and as such a good degree of self-motivation and flexibility is required.

Key Responsibilities:

• European Process Documentation: Lead Europe‑wide documentation and modelling of end‑to‑end business processes using BPMN 2.0 across multiple markets and divisions.
• Process Repository & Content Management: Provide operational ownership and governance of the European process repository, including structure, metadata, quality controls, versioning, and active adoption, ensuring it functions as a trusted single source of truth.
• Governance & Standards: Define, maintain, and enforce European process documentation and governance standards, balancing regional consistency with local market needs.
• Knowledge Management: Build and embed process and documentation capability across European markets, providing guidance, training, and ongoing support to stakeholders.
• Continuous Improvement: Partner with stakeholders to identify cross‑functional inefficiencies and drive continuous improvement across European operations.
• Stakeholder Engagement: Influence and align stakeholders across functions, divisions, and countries in a matrixed environment without direct line management
• Change Enablement: Promote adoption of the repository and ensure it is actively used to inform decision-making and transformation programmes.
• Play a pivotal role in embedding consistent ways of working across diverse countries and regulatory environments, while enabling local teams to operate effectively within a shared European framework.
•  Establishing and maintaining a central process repository as the single source of truth for Europe, supporting day‑to‑day operations, audit and regulatory requirements, and complex transformation initiatives across the region.

 About you:

We are seeking an experienced professional with strong expertise in documenting and modelling complex end-to-end processes using BPMN 2.0. You have a proven track record working across multiple countries or markets, ideally within Europe, and are proficient with tools such as Signavio or Visio. You understand process governance, lifecycle management, and documentation standards, and have partnered effectively with Product Owners or Managers to deliver regional or enterprise capabilities. You are confident influencing senior stakeholders without direct authority and communicate effectively with both technical and non-technical audiences across diverse cultures. You can deliver training, support shared repositories, and thrive in evolving environments, balancing regional consistency with local needs in matrix organisations. You are passionate about process excellence, governance, and continuous improvement. Experience with enterprise BPM platforms, transformation programmes, change management, and defining taxonomies, metadata, or governance frameworks at scale is highly desirable, along with familiarity across diverse European regulatory environments.

What you’ll receive

• Car/ Travel Allowance: £5500 per annum
• Private Medical: Single Cover
• Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence.
• Flexible Time Off: Take advantage of the option to purchase additional annual leave.
• Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family.
• Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term.
• Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones.
• Exclusive Discounts: Enjoy access to Sysco Perks, where you’ll find discounts on everything from gym memberships to your weekly grocery shop.
• Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices.
• Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance.
• Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.