Business Support Officer (Housing Benefit)

Job Title: Business Support Officer - Housing Benefit

Location: Croydon - Hybrid working, 2-3 days Office

Hourly rate £20.96 PAYE / £27.33 UMB Per Hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

About the Role

We are seeking a proactive and highly organised Business Support Officer to join our dynamic team. In this role, you will play a key part in supporting Housing Benefit administration, delivering excellent customer service, and ensuring efficient day-to-day operational support across the service.

This is a fast-paced, customer-focused position where attention to detail, strong communication skills, and the ability to work collaboratively are essential.

Key Responsibilities

• Support customers in completing Housing Benefit claims accurately, ensuring all necessary information and documentation is gathered.
• Proactively engage with clients, including making outbound calls to progress claims and resolve queries.
• Provide sensitive and professional support to vulnerable residents, including those in temporary accommodation.
• Process high volumes of administrative work, including indexing and managing incoming post.
• Maintain accurate records, ensuring all data is correctly logged and up to date.
• Liaise with external stakeholders, including Temporary Accommodation providers, to coordinate key handovers and transitions.
• Work collaboratively with colleagues across Business Support Services to ensure smooth service delivery.

About You

We are looking for someone who can demonstrate:

✅ Housing Benefit knowledge
Experience in Housing Benefit administration or similar environments.

✅ Excellent communication skills
Confident in communicating with a wide range of customers, including making outbound calls and handling sensitive conversations.

✅ Strong interpersonal skills
Able to work with empathy, patience, and professionalism when supporting vulnerable individuals.

✅ Teamwork and collaboration
Comfortable working in a team environment and contributing to shared goals.

✅ Organisation and accuracy
Skilled at managing high workloads with strong attention to detail.

✅ Stakeholder engagement
Experience working with external partners and service providers.

✅ ICT proficiency
Competent in Microsoft Office and internal systems for data processing and record-keeping.

✅ Time management and prioritisation
Able to balance competing demands and meet deadlines in a fast-paced environment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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