Catering Manager

Catering Manager | West Midlands

Salary £DOE

Do you love managing a busy restaurant? This independent, family-run garden centre is looking for an experienced Catering Manager to take ownership of their multi-faceted operation.

This is a hands-on, influential role where strong hospitality experience is essential.

The Role

You'll oversee all hospitality areas, including the restaurant, coffee shop, soft play, and grab-and-go units, ensuring exceptional customer experiences, strong financial performance, and high operational standards.

• Operational Leadership
• Team Leadership
• Financial Performance
• Customer Experience
• Compliance & Safety
• Stock & Supply Chain
• Reporting & Communication

About You

Essential

• Proven experience as a General Manager or senior leader in hospitality
• Experience managing multiple departments or sites
• Strong financial and commercial acumen
• Track record of leading and developing large teams

Desirable

• Background in garden centres, leisure, or family-focused environments
• Experience across both food service and leisure operations

Key Skills

• Strong leadership and people management
• Organised, detail-oriented, and solutions-focused
• Commercially driven with a customer-first mindset
• Thrives in fast-paced, high-volume environments
• Confident communicator at all levels

KPIs

• Revenue growth and profitability
• Labour and cost control
• Customer satisfaction
• Team retention and engagement
• Compliance and audit performance

Additional Information

• Weekend and seasonal flexibility required
• Hands-on leadership style with strong on-site presence expected

How to Apply

If you're ready to step into a role where expertise will be genuinely valued, we'd love to hear from you.

Apply below or contact Michail directly at (url removed) or (phone number removed) for a confidential conversation.