Charity Shop Manager

Job Title: Charity Shop Manager 

Location: Bangor, Northern Ireland

Employment Type: Full-time permanent

Salary: £33,500 DOE

Job Overview 

We are seeking a motivated and organised Charity Shop Manager to oversee the daily operations of our retail shop. This role is responsible for maximising sales, managing volunteers, and ensuring the shop provides a welcoming and positive experience for customers while supporting the charity’s mission.

Key Responsibilities 

• Oversee the day-to-day running of the shop, ensuring it is clean, safe, and well-presented 
• Manage stock donations, including sorting, pricing, and displaying items effectively 
• Ensure compliance with health and safety regulations and retail standards 
• Handle cash, operate the till, and complete daily financial reconciliations 

Sales & Performance 

• Maximise income through effective merchandising and pricing strategies 
• Monitor sales performance and implement improvements where needed 
• Organise promotions, seasonal displays, and special sales events 

Volunteer Management 

• Recruit, train, and support a team of volunteers 
• Create staff/volunteer rotas to ensure adequate shop coverage 
• Foster a positive, inclusive, and motivating team environment 

Customer Service 

• Deliver excellent customer service and ensure a welcoming atmosphere 
• Handle customer enquiries, complaints, and feedback professionally 

Administration 

• Maintain accurate records of sales, donations, and Gift Aid (if applicable) 
• Liaise with the charity’s head office or regional management 
• Ensure proper documentation and reporting procedures are followed 

Essential Skills & Experience 

• Previous experience in retail, customer service, or a supervisory role 
• Strong organisational and time management skills 
• Ability to lead and motivate a team, including volunteers 
• Good communication and interpersonal skills 
• Basic numeracy and IT skills 

Desirable 

• Experience working or volunteering in the charity sector 
• Knowledge of visual merchandising 
• Experience managing stock or donations 

Personal Attributes 

• Friendly, approachable, and enthusiastic 
• Reliable and responsible 
• Flexible and adaptable 
• Passionate about supporting charitable causes 

Additional Information 

• Weekend and occasional evening work may be required 
• Training and ongoing support will be provided