Claims Administrator

Claims Administrator - Join a Busy, Growing Team!
Bromsgrove | Full-Time
Monday - Friday, 8am-5pm
£26,436 per year

Are you an organised, people-focused administrator who thrives in a fast-paced environment?

Looking for a role where you can make a real impact while developing your skills?

We're recruiting on behalf of a well-established and growing business within the insurance projects space, who are looking for a Claims Administrator to join their busy and friendly team.

About the Role:

This is a fantastic opportunity to join a close-knit team where you'll be at the heart of the claims process. You'll be the first point of contact for customers, helping to manage new claims from the outset and ensuring everything runs smoothly behind the scenes.

If you enjoy keeping things organised, working with people, and being part of a team that supports each other - this could be a great fit.

What You'll Be Doing:

• Handling incoming calls and emails, supporting customers with professionalism and empathy
• Logging new insurance claims accurately onto internal systems
• Keeping records, files, and claim updates organised and up to date
• Supporting senior claims handlers with day-to-day admin tasks
• Chasing outstanding information and documentation
• Escalating or directing more complex queries where needed

What We're Looking For:

• Previous experience in administration, customer service, or a call-handling role
• Strong attention to detail and confidence working with data and systems
• Excellent communication skills and a professional telephone manner
• Ability to manage a busy workload and prioritise effectively
• A proactive, "can-do" attitude with a willingness to learn
• Confident and comfortable speaking on the phone (the team can handle up to 50 calls a day once fully trained)
• Organised, reliable, and able to take ownership of their work
• Resilient under pressure with a positive attitude
• A strong team player who's happy to get involved

What's in it for You?

• Friendly, down-to-earth, and supportive team
• Genuine opportunity to develop and grow within the business
• Full training provided
• 28 days annual leave (inc. bank holidays)
• Free onsite parking

If you're looking for a role where you can build your career within a growing business and be part of a supportive team, then APPLY NOW we would love to hear from you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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