Claims Handler

About the Role

We are seeking a proactive and customer-focused Motor Claims Handler to join a growing and dynamic insurance services organisation. This role involves managing motor claims from first notification through to settlement, delivering an efficient and high-quality claims experience for customers and stakeholders.

You will be responsible for handling both accidental damage claims and supporting high-net-worth insurer delegated authority schemes, ensuring claims are processed effectively and in line with regulatory and company standards.

Key Responsibilities

• Act as the first point of contact for customers, delivering a professional and empathetic claims service
• Handle First Notification of Loss (FNOL) via telephone and other channels
• Accurately record and assess new motor incidents
• Guide customers through the claims process, determining the most appropriate course of action
• Liaise with insurers, underwriters, repairers, engineers, recovery agents, and other third parties
• Manage the repair process through approved networks where applicable
• Assess liability and support claim progression through to resolution
• Promote in-house claims services to clients and stakeholders
• Process payments in line with delegated authority requirements
• Ensure all actions comply with relevant regulatory and industry standards
• Undertake additional duties as required to support the team and wider business

Skills & Experience Required

• Minimum 1 year of claims handling or claims processing experience
• Strong telephone manner with excellent communication and interpersonal skills
• Proactive approach to problem-solving and customer service
• High level of attention to detail and accuracy in data handling
• Confident in influencing outcomes and managing stakeholder expectations
• Knowledge of claims systems (e.g., Proclaim) is advantageous
• Understanding of regulatory frameworks and industry best practices

Benefits

• 22 days holiday plus bank holidays
• Company pension scheme
• Life assurance
• Discounted company products
• Technology scheme
• Discounted gym membership
• Free eye care and flu vouchers
• Ongoing training and development opportunities
• Regular social events and fundraising activities
• Complimentary refreshments including fruit, tea, coffee, and milk

Additional Information

• Office-based role with some flexibility for working from home
• Supportive and progressive working environment with opportunities for growth

If you’re looking to build your career in claims within a supportive and forward-thinking organisation, we’d love to hear from you.