Cleaning Account Manager

Based across Stoke-on-Trent and Cheshire

£30,000 - £32,000 per annum + car or car allowance

We are looking for an experienced Cleaning Account Manager to join our growing portfolio across Stoke-on-Trent and Cheshire.  

You'll be leading all aspects of cleaning on a multi-site, multi-industry collection of contracts, consisting of education sites and corporate office sites across the Stoke-on-Trent and Cheshire region. You will have direct Line management responsibility for a team of Supervisors and their teams of cleaners, demonstrating the energy and drive to take the contracts forward. 

 As a Cleaning Account Manager, you will be responsible for: 

• Maintaining strong client relationships with high levels of satisfaction 
​• Providing and maintaining the quality-of-service delivery 
​• Managing, recruiting, and coaching local service teams 
​• Carrying out ad-hoc and regular activities such as projects, reports, and audits as required by and to support the Operations Manager. 
​• Be responsible for ensuring Health & Safety procedures and legislation are adhered to 
​• Looking for opportunities for continuous improvement, cost savings, and account growth. 

 As a Cleaning Account Manager, you will have the following expertise and attributes: 

• Excellent interpersonal communication and people management skills 
​• Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level 
​• Experience with financial forecasting, budgeting, and analysis 
​• Working knowledge of Health and Safety systems in the cleaning industry 
​• Ability to work to tight timescales 
​• Strong commercial awareness, financial management, and IT literacy 
​• Passionate, flexible, trustworthy, and innovative. 

What’s in it for you? 

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: 

• Employee Ownership – You are part of our success! 
​• 33 days holiday (including bank holidays) 
​• Company sick pay 
​• Maternity and paternity leave support 
​• Life assurance cover 
​• 24/7 GP access, plus mental health, wellness, financial, and legal support 
​• Two paid volunteering days per year – Give back to a cause that matters to you 
​• Exclusive perks and discounts – More than 250 deals available 
​• Ongoing training and development – From apprenticeships to leadership programs 
​• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way 
​• Recognition and rewards – Celebrating our shining stars all year round 

 Our Commitment to Inclusion 

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. 

Please note: Security clearance (DBS) is required for this role.