Account Manager

A client of ours in the Kelvedon area are recruiting a Account Manager to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.00pm (35 hours) and paying £29,000 - £32,000 per annum depending on experience.

Key Duties include but are not limited to:

• Manage and develop client accounts and build long-term relationships
• Lead client meetings (virtual and in-person)
• Monitor performance and resolve service issues
• Identify service improvements and growth opportunities
• Support with team objectives and process improvements
• Coordinate with internal teams, advisors, and surveyors for timely delivery
• Arrange site visits and manage logistics and access
• Process quotations and instructions accurately and on time
• Handle bespoke client requirements and ensure expectations are met
• Conduct audits of account and operational processes
• Track and report on account and departmental performance
• Support upselling, cross-selling, and revenue growth initiatives
• Maintain accurate client records and documentation
• Ensure compliance with company policies and ISO standards
• Contribute to continuous improvement and ad hoc projects

Skills and Experience required to be considered for this Account Manager position:

• Previous client relationship, account management, call centre and customer service experience
• Excellent communication skills
• Attention to detail and accuracy
• Team collaboration and coordination skills
• IT proficiency (CRM systems, Microsoft Office, reporting tools)

If you feel like you meet the above criteria & would like to be considered for this Account Manager position, please apply with your CV. #officejobs